Jatiluwih Cross-Stitch Cushion

What is your Return Policy?

You have 21 (twenty one) calendar days to return an item from the date you received it.

Please note items that are marked “final sale,” “clearance,” “as is” or “made-to-order” are not returnable. All items that are not eligible for return will be marked as such on the product’s description page under the shipping and return column. Exchanges are not available at this time. Please see our specified return fees listed below.

To be eligible for a return, your item must be unused, unaltered, free of damages by the customer, and in the same condition that you received it. Also, your item must be in the original packaging and needs to have the receipt or proof of purchase.

Shipping Fees are the responsibility of the buyer.

To preserve the natural beauty and handcrafted details of our products, we recommend washing only when necessary to maintain the integrity of the fibers and colors. For general freshness, simply air out the item or spot-clean minor stains with a damp cloth. When a full wash is required, please hand wash gently in cold water using a mild, low-chemical detergent, avoiding long soaks to prevent color bleeding—especially for items with natural dyes or seagrass elements.

To protect delicate shells and organic weaves, gently squeeze out excess water without wringing or twisting. Always air dry your items flat in a shaded area away from direct sunlight to prevent shrinkage and fading. For products featuring seagrass or shells, ensure they are dried in a well-ventilated space. By following these mindful steps, your unique pieces will remain a beautiful part of your home for years to come.